As the United Kingdom’s most well-known and largest insurance provider, Churchill Insurance, has been in the business for over twenty years. While they do offer many other types of insurance coverage, their car insurance policies are one of their better known services and they have a partnership with the Royal Bank of Scotland Group.
What are the great benefits Churchill Car Insurance offers their car insurance customers? There are about many benefits a Churchill insurance customer will receive when they decide to use Churchill. These benefits are as following: they will receive a fifteen percent online discount on product they buy, they will get an additional ten percent discount when they take out car insurance policies on their other household cars, and customers get about twenty percent off on any Green Flag accident coverage they have.
Churchill also promises to beat any renewal quote given to the customer, if that customer has not made a claim for the past three years. They also have a helpline that covers all accident reports and recoveries on a twenty-four hour basis and they guarantee to repair any needed car repairs for up to five years. Churchill Car Insurance covers for personal accidents and has coverage for any personal belongings in the car during the accident. They also help cover any medical expenses that may follow after a terrible accident.
Other benefits received by customers who purchase their car insurance, is that they are given the option of getting Legal Assistance Services and nearly twenty-five percent off on any car breakdowns during the first year of premium coverage. It also allows those customers who have had four years or more of having no-claims, a selective discount that can protect their car for the entire year.
However, while the majority of customers have expressed their satisfaction with the services rendered onto them by Churchill Car Insurance, to be with one of the cheaper car insurers in the United Kingdom does have its drawbacks. While many customers like the renewal car quotes offered and given to them, there are many complaints about Churchill Insurance, that are typical for any cheap car insurance company.
A lot of the complaints relate to how long it takes to file and get a claim processed. Another fault is that the general customer service representatives of Churchill Insurance usually lack understanding sympathy, concern, and helpfulness with their customers when they are in their time of need.
Another bitter complaint about this is that it can take a considerable amount of time to get a customer service representative on the phone. Many customers have experience horribly long hours on the phone while waiting to talk to a Churchill staff member about their claims.
In conclusion, while Churchill Insurance is one of the cheapest and well-known of the car insurance companies, they may not suit everyone. Their low prices, great savings, and discounts rates are great advantages to those looking to spread as wide a net as possible, but because of its bad customer service it may not be the best of insurers for those customers who prefer more reliable and friendly service. When it all comes down to it, cheap budget insurers, like Churchill Car Insurance, isn’t always the best choice when dealing with their customers, but this car insurance company does serve its unique and stated purpose.